adistec total support
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About Us

Adistec Total Support was created with the aim of providing assistance to his customers. Since the opening of a support case is sometimes challenging, especially when there are not the planned processes for these applications, you do not have the necessary information or the specialized staff is not available.

Why you can rely on us

  • Facilitates interaction between your staff and the support team.
  • Advice and customized support.
  • Accelerate resolution times.
  • Customer satisfaction.
Need Support?

Argentina +54 11 4894 3050

Brasil 0800 234 7832

Chile +56 2 2756 5850

Colombia +571 743 4586

Peru +51 1 616 7129

USA +1 786 221 2350

Other Countries +1 7862212350

Whatsapp +56 944733635

Email totalsupport@adistec.com

Resources

  • Download TeamViewer
  • Client Access to ATS Webex
  • Download TeamViewer
  • Client Access to ATS Webex

Resources

Create a Support Case
Adistec Integrated Solutions (AIS)

Adistec Integrated Solutions® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

AIS Assistance Program Guide Terms of Service Frequently Asked Questions Find my Soft Serial Number Geographical Coverage
Adistec Enterprise Cloud (AEC)

Adistec Integrated Solutions® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data POD.

AEC Assistance Program Guide Frequently Asked Questions

Protection Appliance or AEC POD.Adistec, as a regional Progress® distributor, provides direct support for the OpenEdge solution through its dedicated team for its customers.
In case you require support, please complete the form with your details.

Progress Assistance Program Guide Frequently Asked Questions
Adistec Education

Adistec Education® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Education Assistance Program Guide Frequently Asked Questions
Adistec Labs

Adistec Labs® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Adistec Labs Assistance Program Guide Frequently Asked Questions

Adistec White Label Cloud

Adistec White Label Cloud is the support program aimed at providing assistance and technical support to clients who acquire Service Provider licensing.

Support Guide
Country*City Local Depot Onsite Spare Parts Shipping **Onsite Parts Replacement Comments
Antigua y Barbuda-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
ArgentinaCABA✓✓✓ 
 Main Cities ✓✓ 
BahamasHamilton ✓  
BarbadosBridgetown   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Belize-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
BermudaHamilton ✓  
Bolivia    Delivery and receipt of spare parts in Miami, USA at the cost of the customer
BrasilSao Paulo✓✓✓ 
 Main Cities ✓✓ 
Cayman Islands-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
ChileSantiago✓✓✓ 
 Main Cities ✓✓ 
ColombiaBogota✓✓✓ 
 Main Cities ✓✓ 
Costa RicaSan Jose✓✓✓ 
CuracaoCuracao✓✓✓ 
Dominica-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Dominican RepublicSanto Domingo✓✓✓ 
EcuadorQuito✓✓  
 Guayaquil ✓  
El SalvadorSan Salvador✓✓  
Granada-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
GuatemalaCiudad de Guatemala✓✓✓ 
HondurasTegucigalpa   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
JamaicaKingston   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
MexicoCDMX✓✓  
 Main Cities ✓  
PanamaCiudad de Panama✓✓✓ 
ParaguayAsunción   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
PeruLima✓✓✓ 
Puerto RicoSan Juan✓✓✓ 
St Lucia-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Kitts and Nevis-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Marteen-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Vincent and the Grenadines-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Suriname-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Trinidad y TobagoPort Spain ✓  
UruguayMontevideo   Delivery and receipt of spare parts in Miami, USA at the cost of the customer
US Virgin Island-   Delivery and receipt of spare parts in Miami, USA at the cost of the customer

Adistec only covers the locations contained in this list.

In case your location does not appear in this list, Adistec reserves the right to determine what level of support (Warranty, Standard Support or Premium Support) will provide, even if you have acquired a higher level of support.

* The main cities of each country are defined as state, provincial or similar capitals that have postal service.

** This service is valid only for customers who purchased this service at the time of purchase of their AIS platform.

Location of your Soft Serial Number


The Soft Serial Number (SSN) of your server can be found on a label that is on the top of your equipment and depending on the model also on the service label that is on the back of the server as well.